The disruption of artificial intelligence and related technologies (cognitive, machine learning and RPA) is already here and more is on the way. In 1999, the big disruption was the use of offshore to create labor arbitrage. The new disruptor is automation arbitrage, a term Gartner is using to describe the recalibration of human labor to drive business outcomes. The initial low-hanging fruit in this arena is robotic process automation (RPA). It is relatively low cost, quick to implement and unobtrusive; thus it starts what will likely be one of the most important conversations in the next five years — how automation will change the value proposition in all organizations.
RPA is an evolving topic. Around the world, organisations are looking at innovative ways to improvise operational processes and identify areas to automate work. The benefits include increased productivity and an effective delivery of end-to-end customer journey.
The digital business automation platform can help you connect task automation with RPA and other processes, workflows and business rules within the organisation. Wish to explore ways how RPA can benefit you?
