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CX Virtual Summit – 2nd Edition
September 22 @ 10:00 am - 4:00 pm
2nd edition of The Economic Times CX Summit 2021 is designed to bring customer experience & service leaders together on a virtual platform to discuss current trends in delivering customer experience in a pandemic, developing CX strategies for better customer centricity in Organisations, Digital transformation, and data analytics, digitizing contact centers, omnichannel customer services, employee engagement, and lastly humanizing customer experience. Also, but not limited to, this summit is designed to explore the developments in this space along with the bottlenecks being faced during the implementation of the forward-looking ideas. Lively discussions and interactive sessions highlighting solutions to some of the practical problems on contemporary topics and more make this one of the most sought-after summits of the industry.